Shipping Policy
Shipping Policy
Effective Date: 5/18/2025
1. Introduction
At Elite Sauna Collection ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, support@elitesaunacollection.com
2. Shipping Destinations
Countries We Ship To:
United States, and Canada
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
Domestic Shipping US:
Standard Shipping - free shipping for orders unless otherwise stated
International Shipping:
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.
Standard International Shipping
Customs and Duties
No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.
4. Order Processing Time
Processing Time:
Orders are processed within 2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time:
Orders placed before 12:00 PM PST will begin processing the same day.
Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
International Shipping:
Standard International Shipping: 7-14 business days
Notes:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
6. Shipping Methods and Carriers
Reliable Carriers:
Domestic Carriers: USPS, UPS, FedEx
International Carriers: DHL, FedEx International
We partner with reputable carriers to ensure your package arrives safely.
Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.
Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
7. Order Tracking
Tracking Information:
Tracking Number
Carrier Name
Link to Track Your Package
After your order has been shipped, you will receive an email containing:
-
Assistance:
-
If you have questions or need assistance with tracking, please contact our Customer Service.
-
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery:
If your package is delayed beyond the estimated delivery time, please contact us at support@elitesaunacollection.com or 1-(855)-603-2714
Lost Packages:
Verify the shipping address provided.
Check with neighbors or building management.
Contact us for further assistance.
If your tracking information indicates that your package was delivered but you have not received it, contact us within 2 business days at support@elitesaunacollection.com
Resolution:
Elite Sauna Collection will investigate the problem with the delivery company to come to a solution of replacement or refund, appropriate to the situation.
8.2 Damaged Packages
Reporting Damage:
Take photos of the damaged packaging and items, along with proof of purchase.
Contact us within 2 business days at support@elitesaunacollection.com.
Resolution:
We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
Reporting Missing Items:
Contact us within 2 business days of receiving your package.
Provide your order number and details of the missing item(s).
If any items are missing from your order
Resolution:
We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
Returns:
Returns are accepted within 14 days of receiving your order.
Conditions for Returns:
Items must be unused, undamaged, and in their original packaging.
Certain items (e.g., personalized or perishable goods) may not be eligible for return.
Return Shipping Costs:
Customer Responsibility: Return shipping costs are the customer's responsibility, along with a 25% restocking fee, unless the item is defective or not as described.
Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
Refunds:
Refunds are processed within 30 days after receiving the returned item.
Refunds will be issued to the original payment method, less shipping costs and restocking fee of 25%.
For More Information:
Please refer to our Return and Refund Policy for detailed information.
11. Incorrect Address
Address Accuracy:
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:
We will contact you to arrange reshipment.
Additional shipping charges may apply.
12. International Customs and Duties
Customs Clearance:
International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.
Taxes and Duties:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Customs Policies:
Customs policies vary widely by country. Please contact your local customs office for more information.
13. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Customer Service Email: support@elitesaunacollection.com
Customer Service Phone: 1-(855)-603-2714
Company Address:
Elite Sauna Collection
8 The Green, STE R, Dover, Delaware, 19901-3618
Our customer service team is available Monday to Friday, 9 AM to 5 PM PST
14. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with Elite Sauna Collection!
We appreciate your business and are committed to providing you with exceptional service.